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Return Policy

We offer a money back guarantee for the entire SIM price as long as you return it intact and unused within 30 days of shipment. We also offer a full refund of any airtime within 3 days of recharging your account. Shipping fees are not refundable.

Refunds will be issued once all products have been returned to us.

We encourage you to examine your order upon receipt and immediately notify us if the cell phone or SIM card purchased is not in good working order, or is not the correct item ordered.

Returned product(s) must be:

  • In the original packaging and must include any manuals, components, accessories. etc. provided by the manufacturer.
  • In its original condition, with no damages, scratches, etc.
  • Unopened and unused.

We reserve the right to limit returns to unopened or unused products only. Refunds will not be provided for any used equipment. Non-qualifying items returned will be sent back at the customer's expense.

Click here to see answers to most frequently asked questions.

iRoam is a prepaid, convenient Global Talk + Text + Data cellular phone service with exceptional coverage and rates in the USA, Europe and globally while saving you up to 90% in roaming costs when compared with your cellular provider.

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