Personal     Business     About iRoam
Need help? 1.866.454.7626

iRoam International SIM Card: How to Use Our Service

Find answers to most common questions about our services and how to troubleshooting some tougher problems. iRoam is comitted to providing outstanding customer service. If this page doesn't answer your questions, please phone us at 1-866-454-7626.

Setting up your SIM card

STEP 1:  Activate your iRoam SIM card »

If you haven't done so, click here.

STEP 2:  Detach the SIM card from its plastic holder and insert »

Verify what SIM card size your phone requires first (standard, micro or nano). Insert the card into the SIM card slot of your unlocked GSM mobile device with the gold connectors facing down. This is usually located behind the battery, or on the side for iOS devices.

STEP 3:  Connect to a network »

Ensure your mobile device is set to "automatically search for a network" in your settings. If you do not automatically connect to a network within 5 minutes, you may have to restart your phone.

STEP 4:  Set up data access »

Turn on data roaming in your settings. Visit openroamer.com from your device (connect via Wi-Fi) and follow the instructions.

To access data with a non-iRoam SIM card, remove the openroamer profile from your settings.

To set up iMessage (iOS only), go to Settings > Messages and turn on iMessage. Tap on Send & Receive and ensure that under "You can be reached by iMessage at" has an active email.

STEP 5:  Set up call forwarding (optional) »

Check with your carrier(s) on how to forward any existing phone numbers to your iRoam number. Please note this only applies to voice calls, not SMS.

General

Q:  How do I install the iRoam SIM card in my cell phone?

Answer:

  1. Carefully punch out the SIM card from its plastic holder and insert the card into your unlocked GSM mobile phone* as instructed in the phone's user manual.
  2. Turn on your phone.
  3. Your phone will now have an international that works in the USA, Europe, Caribbean and growing.

You are now ready to start making and receiving calls at a fraction of your accustomed roaming costs whenever you travel.

Q:  How do I make a call?

Answer:

How to make calls:

  1. To call a North American or Caribbean number, dial:

    [ 1 ] + [ area code ] + [ destination number ]

    To call an international number, dial:

    [ + or 011 ] + [ country code ] + [ destination number ]
  2. Press the Call or Send button. Your call will be directly connected to your destination phone number.

Important: iRoam offers direct dial calling in North America and overseas; however, in certain limited countries you may have to use call-back.

For call-back: After you place a call, a message "Please Wait, Calling" will appear on your screen. Press OK. In a few seconds you will receive an incoming call and message indicating your call is being connected. This is normal. Answer the call and be automatically connected.

Q:  How do I receive calls?

Answer:

Press the SEND/ACCEPT button.

Q:  Can I access text messaging services?

Answer:

Yes, to execute a Text Message (SMS), use the same format as when you make a call. Text Messaging is available in all countries in which iRoam has international voice roaming service.

How to send SMS:

  1. When sending SMS to a North American number, dial:

    [ 1 ] + [ area code ] + [ destination number ]

    When sending SMS to an international number, dial:

    [ + or 011 ] + [ country code ] + [ destination number ]
  2. Press the Send button.
Q:  How do my contacts contact me on the iRoam international SIM card?

Answer:

How to receive calls or SMS:

  1. To receive a call from a North American number, your caller must dial:

    [ 1 ] + [ your area code ] + [ your phone number ]
  2. To receive a call from an international number, your caller must dial:

    [ 00 or + ] + [ 1 ] + [ your area code ] + [ your phone number ]
Q:  How do I set up and access my voice mail?

Answer:

To check messages or to access the main menu: Dial 605 and press Call.

  1. In some countries, voicemail service will be automatically routed once you enter 605 and press the Call key. In other countries, you will receive a call in a few seconds on your phone. Just answer the phone as you normally would (by pressing the Call key).
  2. Listen to the prompts and choose your voicemail menu options.

Recharging and Checking Your Balance

Q:  How do I add airtime / recharge?

Answer:

To add more airtime credit to your account, you have following options:

  • Online through your iRoam Wireless account.
  • Dial 611 from your cell phone - This is a free call from your iRoam enabled cell phone from anywhere in the world
  • Dial our toll free in North America 1-866-454-7626 (or +1 416-598-7540 if outside North America)
  • Email us at support@iroam.com

Tip: Sign up for Auto Recharge and never run out of credit when you travel.

Q:  How do I check my balance?

Answer:

Dial *301# and press the Call button from your iRoam enabled cell phone. Your balance will be displayed on screen.

Configuring Data Roaming

Q:  How do I enable data roaming?

For the iRoam SIM card:

If you're using an iRoam international SIM card, make sure it is inserted into an unlocked GSM phone. If you are using data service please also check your network settings to ensure your phone is set to "Data Roaming On." Lastly, please make sure you change the APN (Access Point Name) to 'openroamer.com'. Consult your handset user guide for instructions on how to do this, as each handset is different.

For the Samsung A157 phone:

Once you have registered online, your Samsung A157 phone will automatically connect to the iRoam network when you arrive in the US and overseas.

Q:  How do I configure data roaming on my iPhone or iPad?

Answer:

To enable data service with our iRoam data SIM, click here to install the APN configuration settings to your iOS device.

Important Reminders:

  • Reboot your iPad or iPhone after adding the APN details.
  • Ensure the battery on your iPad or iPhone is fully charged. If you are operating on low battery GPRS connectivity will be low.
  • Ensure your data roaming is turned ON.
Q:  How do I configure data roaming on my Android?

Answer:

To access Data on your iRoam international SIM card, enter the following information in your Network Settings of your Android or smartphone:

  • APN: openroamer.com
  • Username: (leave empty)
  • Password: (leave empty)
Q:  How do I configure data roaming on my BlackBerry?

Answer:

There are two options for using iRoam with your Blackberry device.

Option 1 - Connect with a Mobile Hotspot

Purchase the Mobile Hotspot and connect your BlackBerry using Wi-Fi to give you mobile data. This will enable features like email, browsing and even BBM. Unfortunately, using the Mobile hotspot won't enable talk and text services. If you need talk and text only, please purchase the iRoam SIM card which offers savings of up to 90% in the USA, Europe, Caribbean and growing.

Note: You must follow the steps below to properly configure your Blackberry device for use with our HotSpot. This is necessary in order to have both data services through iRoam.

Configuring Your Blackberry and iRoam Hotspot on the iRoam USA Data SIM service:

  1. When you travel to the USA, turn on your Blackberry with your Canadian carrier SIM card.

    Note: You will temporarily be roaming and may incur fees from your Canadian carrier. This is necessary in order to automatically provision your Blackberry with the required network settings for the rest of this setup.
  2. Turn on the Mobile Hotspot.
  3. Connect your BlackBerry to the wireless hotspot using Wi-Fi.
  4. You will get an email from Blackberry saying that your device was successfully registered on the network.
  5. Disable your BlackBerry's mobile network connection.

Option 2 - Use an iRoam SIM Card

If you have an unlocked Blackberry, get the iRoam SIM card and insert it into your device. Please note that using an iRoam SIM card with your BlackBerry means you will not be able to use mobile data - BlackBerry Internet Service (BIS) and Blackberry Enterprise Server (BES) services - while using the iRoam SIM Card.

iRoam is a prepaid, convenient Global Talk + Text + Data cellular phone service with exceptional coverage and rates in the USA, Europe and globally while saving you up to 90% in roaming costs when compared with your cellular provider.

Powered by the world's best networks to give you exceptional coverage and connection.

Special Black Friday Deal!
Top Up Your iRoam SIM Balance Now and
Receive an Extra 15% FREE Airtime*
Use Promo Code: BLACKFRIDAY